Refund policy

Return Policy - Venora
At Venora, we always strive to ensure our customers are satisfied with our products. If you’re not completely satisfied with your purchase, we offer a flexible and straightforward return policy.
Please read the details below to understand how to take advantage of this policy.
1. Return Period:
• You can return a product within 14 days of the purchase date for a full refund or an
exchange.
• Products must be unused, in their original condition, and with all tags and original
packaging intact.
2. Return Conditions:
• Proof of purchase (such as a receipt or invoice) must be provided.
• Products must be unopened and unused. Any products that show signs of use or
damage may not be eligible for a return.
• Damaged or defective products can be returned even if opened. Please provide
clear details of the damage or defect when submitting your request.
3. Non-Returnable Items:
• Products that have been fully opened and used.
• Products purchased on sale or during special promotions unless they are damaged or defective.
• Personalized or custom-made products.
4. How to Request a Return:
1. Contact Customer Service: Reach out to us via email at Venora.beauty@hotmail.com or by
calling our customer service number.
2. Provide Product Details: Share order details and invoice number, clearly stating the
reason for the return.
3. Return the Product: We will guide you on how to return the product to us, either
through a specified shipping service or by dropping it off at one of our locations.
5. Refunds:
• Refunds will be issued using the same payment method used for the purchase.
• Please note that the processing time for return requests and issuing refunds may
take from 7 to 14 business days after receiving and inspecting the product.
• For credit card payments, it may take an additional 5 to 7 business days for the
refunded amount to appear in your account, depending on the bank.
6. Product Exchanges:
• You may request to exchange the product for another of the same type or a
different product of equal value.
• Replacement products are subject to availability. If the requested product is not
available, you can opt for a refund.
7. Shipping Costs:
• Customers are responsible for return shipping costs unless the product is
damaged or defective.
• If the return is due to an error on our part (such as sending the wrong or damaged
product), Venora will cover the shipping costs.
At Venora, we aim to meet your expectations and provide a hassle-free shopping experience. We hope this policy helps you feel confident while shopping with us. For any additional questions, please do not hesitate to contact us